What is GUNPLA

GUNDAM + PLASTIC MODEL = GUNPLA

GUNPLA is the common name for plastic models of Mobile Suits, Mobile Armour, and other robots or battleships that appear on the “MOBILE SUIT GUNDAM” series.

How to make GUNPLA

Before assembly, check the set contents and read the assembly manual for a smooth process.
Cut out the parts from the sprue frame following the steps in the assembly manual.
Assemble the parts, ensuring they are facing correctly.
Attach the decals. It is easier to attach smaller decals with tweezers.
Finish & Strike a Pose. Try experimenting with different equipment combinations and look at photos on the packaging for ideas on cool poses.
Ink in some detail. Take your GUNPLA to another level by inking in some line in between grooves using a GUNDAM marker, or an inking pen (sold separately)

Find your perfect GUNPLA

GUNPLA comes in many different series, from easy-assembly models to high levelled models. Find a GUNPLA that best suits your taste!

SD - Super Deformed: Non-Scale: Approximately 8cm tall. Recognized by their big heads and deformed body proportions, SD kits are very beginner friendly and are recommended for children.

Mega Size Model: 1/48 scale: Approximately 38cm high with large pieces for easy assembly

HG - High Grade: 1/144 scale: Approximately 13cm tall. A collectable series featuring a broad line-up of easy-to-assemble kits.

RE/100 - REBORN-One Hundred: 1/100 scale and from 18-30cm tall. Extreme detailed appearance. Sharp design equal to the quality of Master Grade.

RG - Real Grade: 1/144 scale: approximately 13cm tall. RG kits are great for builders who want to keep within the HG size but want more out of their kit. RG kits have more detail, like colour separation, and articulation to give a more realistic result.

MG – Master Grade: 1/100 scale. Approximately 18cm tall. The best proportioned and precise details, and a wide range of moveability. Due to their size, detail, and pose-ability, MG kits are considered a favourite amongst GUNPLA builders.

PG – Perfect Grade: 1/60 scale, approximately 30cm tall. The Ultimate Gundam. One of the largest and most detailed grades of GUNPLA kits. The PG line has significant external and internal details, from finger movement to articulation, and can integrate a LED lighting system with the kit (sold separately)

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@guf.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@guf.com.au and send your item to: GUF Pty Ltd, 9 Dana St, Ballarat VIC 3350, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: GUF Pty Ltd, 9 Dana St, Ballarat VIC 3350, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.